Hotel With Jeju

We are a family of 5. Booked a triple room and a twin sharing room. As we arrived in our triple sharing room, twas already opened so we checked first as there might be someone inside. As soon as we approached the bed, there were plenty of bed bugs!!! Yes! Bed bugs! We requested for a room change but only accommodated in the morning. So expected that we were not able to sleep that first night. They downgraded our room from triple sharing to deluxe twin room. It was ok with us as long as its clean and no bugs. But when we were requesting for a towel because there were only 2, they said they cannot provide because the room is for 2 only! It was them who downgraded our room to a smaller one! Twice we requested but they did not allow!
Their services is soooo bad. Those in the reception were not accommodating. Now we put “not to disturb” in our room, not to clean. When we arrived after our daytour, we saw the room without the “do not disturb” sign. So they went inside our room! But we know they were not able to clean because our luggages are in the floor. They only fixed the bed. So whats the purpose of that sign?
Now my 2 kids in the other room informed me that they cleaned the room also and they didnt put 2 towels!!!!
This hotel is really disgusting! With our complaints they are not even sorry.
For other tourist, do not book here! Our travel agency booked us here but the service sucks! Check the reviews. It is really frustrating!
Pics below. I cannot add the videos as you can see the bed bugs moving.

Strange smell in the room. Don’t feel completely clean. You can find many better hotels in Jeju city for same or lower price

you can drop off your luggage in front of the lobby, the receptionist is available 07.00 am - 01.00 am, if you need to check out early in the morning you can drop your key on reception desk, this room is great, have a nice view mount halla, and this hotel is near shopping street and lotte mall

I enjoyed my stay here. The front desk was nice and held my luggage until check-in. The room was very clean and spacious, and I liked the restoom and closet too. It had a fridge and tea pot, which was perfect. My only trouble was that my phone charger kept falling off the socket for some reason. The front desk was nice enough to provide a heavy-duty tape upon my request. The hotel is very close to a convenient store and, most importantly, bus stops. I was able to take a public bus to get from/ back to the airport. Overall, my stay was well worth the price.

I regret to say that my experience with the hotel was disappointing, particularly due to the unhelpful and unprofessional attitude of the receptionist. Communication was difficult, as the staff appeared to have very poor language skills. English expectations were not met, and I found it challenging to engage in basic conversations. The only phrase they seemed to know was "one more night?", and even when attempting to communicate in Chinese, they struggled. Instead, they relied on Google Translate, but the translations were often unclear and confusing. This made it incredibly frustrating to resolve any issues.

Additionally, the way the staff treated us as foreign guests was concerning. It felt as though they prioritized local guests (KR) and treated us with indifference, which gave me the impression that foreigners were not valued. It is unfortunate, as the property itself has potential, but the service and treatment left a lot to be desired.

To all tourists out there, please be aware that they cannot speak decent English or Chinese. I hope this helps others who are deciding whether to stay at this hotel.

**Location is good, front desk staff not helpful**

Room rate is reasonable. Breakfast (w 12000) can walk in and quite yummy.
The front desk staffs are not helpful to self-travel visitors. They were not take initiation to help. I had problems to download Kakao Taxi app to mobile, the staff was not willing to call taxi for me and ask me just go out to catch the taxi...at midnight 5AM, they even don't know if there are many taxi pass buy. I was quite shocked for this service ;(

I'll choose other hotel around this area next time.