Shin Shin Hotel Cheonjiyeon

DO NOT COME HERE!!! There is no service, and the rooms have serious cleanliness and maintenance issues. The front desk staff were rude and unprofessional. They gave me a room on the 7th floor facing a noisy street, and it had a disgusting smell. After one night, I requested a room change. They gave me attitude but eventually switched me to a room on the 9th floor with a broken AC that made loud noises all night long. The room was also full of mosquitoes. The next day, I requested another room change. The man who claimed to be the manager and owner spoke no English and could not understand what I was saying. He just kept repeating, “We already changed the room,” in a rude and dismissive manner, then refused to help any further. DO NOT COME!!! Save your money and go somewhere else. This hotel completely ruined my vacation.

I would like to express my disappointment regarding my recent stay at your hotel.

On the first day of check-in, I requested an extra pillow as I found the provided pillow too soft. However, my request was rejected. Later, when my partner approached the counter staff with the same request, he was able to obtain one without issue. This inconsistency in service felt unfair and reflected a double standard in the way guests are treated.

In addition, after checking out, I realised later that same evening after check in to another hotel in Jeju, that I had accidentally left behind a new jacket in the room. I attempted to contact the hotel by phone but was unable to reach any staff, so I sent an email instead. Within 20 minutes, I received an acknowledgement stating that the team would check and get back to me. Unfortunately, by the following evening, the only update I received was that the matter had still not been checked. I find this level of follow-up very disappointing, especially considering the standards expected from your hotel.

I hope the management will take this feedback seriously and improve both service consistency and responsiveness in handling guest concerns.

Super super lousy hotel, the floor is carpeted, stained everywhere from the moment u enter the lift.
Hotel lobby is sprayed with extra extra extra perfume to covered the smelly and stuffy air of the hotel.
Once u enter the room, the room smells like cigarettes +++even though already requested for the non smoking room.
The toilet- u can hear the water flush from other floor.
The window, not sound proof
The floor of the room, you will not want to step on it without wearing the sandal.

Don’t even worth 3 star scammed

Nice location. Near the Olle market, food streets/restaurants, coffee, bar, convenient store is just across the street and laundromat.

They provide amenities except toothbrush/paste which you can buy at 7/11. Breakfast is so so, not bad for 15,000Krw. Parking is a bit of an issue, but if you arrive early, you might be able to get a spot on the elevated parking they have on the bldg, available for sedan high-car only, otherwise, street parking is normal. They have a partner parking area but it’s like 3-5mins walk towards the market, they will refund charges incase. We paid 2,500 overnight but didn’t mind refunding due to missimg receipt.

Will consider staying again here! 👌👌👌 Great view of Mt.Hallasan! ⭐️⭐️⭐️⭐️⭐️
Thank you!

You really get what you pay with at this hotel.

pros:
* great location - across a 7/11 and 8 min walk from the food market
* great value - spacious room and we paid about 40 cad/ night
* free underground parking
* easy check-in with staff
* located across from coin laundry

cons:
* we found a HUGE roach in our room - staff was able to switch our rooms immediately but we had trouble getting over it mentally. they have a “anti-bug” policy which should’ve been our first red flag. the staff told us that the they get regular exterminations with the most recent visit being 2 weeks prior to our visit but all I can say that roach was BIG.
* our first room also has the smell of cigarettes when we requested a non- smoking room.
* i requested extra pillow at 9pm before going to bed - but was denied and was told we can get one in the morning which wasn’t helpful because we were there for only one night.
* in the new room, we were hyper vigilant to check for bugs and found a lot of questionable looking stains, dust, and holes. but thankfully no bugs, so we sucked it up for the one night.

overall:

The service staff did the best that they could given the policy. the hotel management needs to do better to maintain the building. Everything else could be overlooked - we aren’t picky people - but the roach is where I draw the line. But hey, you get what you paid for. So please proceed with caution before booking.