Jeju Hotel the M

The staff seemed to have limited English skills and were very rude. The person at the front desk was particularly unwelcoming, which led to a misunderstanding during our check-in. We resorted to using Google Translate to communicate, which was time-consuming and exhausting after a long flight.

When we entered our room, we noticed that the towels provided were small instead of the larger ones we expected. We politely reached out to the staff for assistance, but they struggled to understand. After searching for the word "towel" in Korean, they finally comprehended our request. However, they informed us that there was no one available to bring towels to our room. Additionally, the rooms lacked essential amenities.

The room was disgustingly dirty : hair everywhere (and as I’m bald and staying alone, it clearly wasn’t mine), stained linen, moisture, and a leaking toilet and bathroom. Housekeeping only makes the bed without actually cleaning; the same hairs and even toothpicks on the floor stayed there throughout my stay.

As for the equipment ; simply nonexistent. There’s only a kettle, but no amenities to go with it. What’s the point? Even 1 or 2 star hotels are better equipped. Finding a power socket is also a challenge.

The furniture is damaged, and the so-called “Mountain View” is actually a full view of a construction site blocking the entire window.

Services are just as bad… everything is closed: the pool, the terrace, even basic facilities. No notice was given that the pool would be closed, despite 27°C weather outside.

Overall, apart from its location, this hotel fails in every possible way.

A comfortable stay. Located near a few good food options within walking distance. Ocean view room had a good view - very relaxing.

We arrived in Jeju exhausted after a long flight and asked if we could check in early, but were bluntly told to wait until 3:00 PM. We accepted this and waited without complaint. Then, at around 2:40 PM, we witnessed a Caucasian family with no prior booking being allowed to check in immediately for two rooms. Shortly after, a Korean family was also given early check-in without issue.

Seeing this, we went back to the counter and asked again, only to be shut down and told to wait until 3:00 PM. The double standards were glaringly obvious. The treatment was not only inconsistent—it felt discriminatory and unjustified.

At check-out, we returned the room key, but were completely ignored by the staff. No confirmation, no acknowledgment—just cold indifference as they carried on chatting among themselves. It left us uneasy and confused about whether the check-out was even processed properly.

The service here was poor, unprofessional, and left us feeling unwelcome from start to finish. We felt singled out and disrespected for absolutely no reason. We would not recommend this place to anyone, and we certainly won’t be returning.

This is a hotel that was top class. The location, the view and the service were worth the price. I am glad i opted for the sea view room.
Highly recommended!