Ramada by Wyndham Jeju City Hall

Today (April 18), I arrived at the hotel to check in for my reservation (April 18–20, two nights). I presented my passport and Agoda booking confirmation number, but the front desk informed me that “someone had already checked in” under my reservation.

The staff’s attitude was quite poor, and they initially questioned whether my booking information was incorrect. I then provided my Agoda confirmation email and credit card transaction record, after which they began rechecking the details. The whole process took nearly an hour.

In the end, the hotel informed me that my booking information had likely been stolen and used by someone else to check in.

This experience was extremely frustrating and disrespectful, especially being doubted at the beginning of the process.

I would like to remind everyone who books through platforms like Agoda to pay close attention to the security of your booking information. It’s also advisable to reconfirm your reservation directly with the hotel in advance to avoid situations like this.

Overall, this was a very unpleasant experience. I hope both the hotel and the booking platform will take booking security and customer service more seriously.
The counter staff's name is찐 롱

The only annoying thing was that, when we were finishing breakfast, a restaurant employee came to our table and rudely cleared our plates away. I understand that breakfast ends at a certain time, but couldn't they have let the passengers finish eating? We didn't think to go back for more food because we assumed it was over when we saw the staff clearing the buffet plates, but they could have at least let the passengers eat and swallow their food. it was a guy with glasses.

Room was nice, but I'm very surprised and disappointed this hotel doesn't have wine glasses and seems to be unable to provide a room key which will work consistently.

Breakfast very mediocre and no non- dairy milk available.

This is one of the WORST hotel we have come across in life. The front desk person is very unfriendly & does not have the welcoming attitude (not even a smile). No bell boy to help with the bags. The floor carpets are extremely dirty & unclean with stains all over. Their ac in the room are not working & only heaters working. But it’s so suffocating & feels breathless. When asked for help at the reception the man without a smile said open your windows & sleep. How rudely he responded, but their reception is chill cold and when tried calling the manager there is no response from him as well. I request anyone who is intending to come to Ramada Wyndham Jeju Hamdeok NOT to book here ever. I rate this hotel as the most disgusting & disappointing hotel in Jeju. Waste of money

Quick, fuss-free check-in

Rooms were clean, neat and tidy.