ibis Styles Ambassador Seoul Yongsan

Emily is an excellent staff member. She is very friendly and always serves guests with a warm smile. Her English is also very good, which makes the check-in process smooth and stress-free for foreign guests. She kindly answered all of our questions and was very helpful throughout our stay. Her wonderful service made me want to stay at this hotel again.

This is not a story about hotel. Rooms are ok: dust, leaking toilet and long hairs in towels just slightly above average.
It's a story of experience.
Yes, it was 31st of December and I was after 30 hours trip. Hotel was informed about early arrival and I understand that rooms may not be ready. Still, I've received confirmation, that ifs and theres, and after paying half-day price, it might be possible to have room. It was not. At 14.50 - "room is cleaned, I will come to you when it's ready". 15.00 - "your room not ready, I will let you know". 15.30 - "apologies, not ready, you may have tea or coffee, I will come to you". 16.00. No one came, of course, but different receptionist simply gave me key, as room was ready for a while.
New Year's breakfast. 9.15: there is.. like 50% of breakfast buffet available. Service staff is bringing plates, but eventually takes them back, unpacked. Everything is cold already. 9.55: service throws all remaining food to buckets, put them in middle of breakfast room and waits for you to leave. Waits very passionately. I was joking that hopefully some pigs waits for those leftovers, and they're not simply thrown them away.
Story continues for 2 days, which I will not bother you.

I like Ibis Styles, some of them are my favourites. But never again in Seoul.

A great location，next to the Yongsan station & line 1. Booked a large room with 37m & my room can see the river view. Shower is nice & hot. Service is good with very friendly staff. A big shopping mall is next to it, with lots of shops & restaurants. Shower & toilet are designed separate.

Huge shoutout to Carmen at the front desk for making my arrival so seamless. I showed up feeling pretty exhausted from travel, and she handled everything with such ease and a great sense of humor. She didn't just hand me a key; she took the time to make sure I had everything I needed to settle in comfortably. It’s clear she really cares about the guests, and she’s a fantastic first impression for the hotel.

Very disappointing hotel experience — I would not recommend it.
We booked two rooms for five people, including a 14-year-old child. However, we were given two rooms with only double beds, and the child was expected to sleep in the middle. We had to pay extra to get an additional bed, which should have been arranged properly from the start.
The restaurants close extremely early. Although the closing time is advertised as 9:30 p.m., we arrived at 8:20 p.m. and were rushed through our meal. Staff even asked us to pay while we were still eating. Breakfast was similar: it is supposed to run until 10 a.m., but by 9:15 a.m. there was almost nothing left.
The location is also quiet far from tourist areas .
Overall, the service and organization were very disappointing.

This is one of the best stay in Korea. We were really enjoying the view, great services from staff when we walked always smile and say hello to us. Restaurant is great with nice, tidy, quick and professional. The room is fabulous, clean and really comfortable with size and location. Such an amazing team you have there at the hotel. 10 out of 10 for all departments.